Platea

Support

Write to hello@altrivx.com. A real person reads it.

The cut-out missed part of my dish

Open the dish from anywhere — the floating space, the library or the calendar — tap its picture, then Edit cutout. You can crop to a circle or a square, erase with your finger, paint areas back, or re-run the automatic cut-out to start over. Editing always works from your original photo, so nothing is ever lost.

It could not find the dish at all

Platea falls back to a square crop of the photo and marks the dish with a small dot in the library. Touch it up whenever you feel like it. Photos taken from directly above, with the dish filling most of the frame, work best.

I have the same restaurant twice

Library → By place → Edit. Long press a name to rename it, or tick two or more and tap Merge. You choose which record survives, and all the dishes move under it. There is an Undo for five seconds after.

My dishes are not on my other device

Check that both devices are signed into the same Apple Account, that iCloud Drive is on, and that iCloud sync is enabled in Platea's settings. Sync runs in the background and can take a few minutes on a slow connection.

I hit the 50 dish limit

Everything you already recorded stays fully usable — viewing, editing, searching and the capsule machine are never limited. Platea+ removes the cap.

I paid but Platea+ is not active

Settings → Restore purchases, while signed into the Apple Account you bought with. If it still does not appear, email us with the date of purchase.

How do I delete everything?

Settings → Data → Delete all data. That removes every dish, photo and place from the device and from your iCloud database. It cannot be undone.